One operating system for the way medical devices are actually sold, delivered and serviced — replacing the Excel + email + PDF + generic CRM + generic ERP stack with a medtech-native system of record and system of action.
Structured deal management, opportunity lifecycle governance, pipeline visibility aligned with installed base data — and a unified timeline of service history and sales opportunities per account. No deal without a next step and a date.
Preventive maintenance scheduling and tracking, automated PM reminders and reporting, device-level service history, tablet-based field workflows and one-click protocol generation.
Product models, serial numbers, customer records, accessories and historical service data — converted from spreadsheets into a structured, device-level installed base with our Installed Base Accelerator.
Every PM certificate and service report carries a QR code that opens that exact device: documentation-grounded AI self-help and one-click structured service requests. Learn more →
From order to installation to service handover — devices and the consumables connected to them, managed in one commercial and operational motion.
Opportunity data exports in structured formats compatible with OEM systems — live today at EMS, where deal data flows from Healtek into GE HealthCare's environment.
Jarvis is Healtek's deterministic AI layer: agents that produce actions, summaries, triggers and drafts from your real business data — never vanity dashboards, never invented numbers.
Summarizes every open deal, scores hygiene, flags missing buyer information and forces the next step.
The full relationship view — sales and service working from the same truth, expansion opportunities surfaced automatically.
Detects PM gaps, neglected devices and replacement opportunities; recommends the next service and sales action.
Triages incoming requests, prepares technician context, prefills records and triggers PM follow-ups.
Healtek runs on Atollon Smart Business Server — a platform equipped with a full MCP server, built for autonomous operations and AI-driven company management across marketing and lead management, sales, delivery, service and installed base, and finance. Atollon has been in continuous development since 2000, and Healtek has run in production on it since 2022 — a mature foundation, not a prototype.
Where your data lives. Your records live in your own EU-hosted tenant. The AI reads them to produce actions, summaries and drafts — it doesn't train on them. Access follows your team's roles and permissions, and GDPR rights — export, correction, deletion — apply as standard. Questions about hosting, retention or subprocessors: get@healtek.com.
Every business primitive — tasks, projects, messages, metrics, reports — is exposed to AI agents through the Model Context Protocol, so automation works with your real records, not copies.
Routine coordination — follow-ups, scheduling, reporting, reminders — runs as agent workflows, freeing your team for customers and devices.
Built-in learning-loop principles: what works in sales, service and delivery is captured and fed back into the system on a regular cadence, compounding improvement instead of losing it.
Device sales and connected pharma / consumable sales are inter-related — the same accounts, the same field team, the same installed base. Healtek is extending the Medtech OS to run both revenue streams in one commercial motion.
The data Healtek collects on serviced devices converts directly into commercial opportunities — reports that prompt consumable and pharma reorders, so you're first at the customer and competitors never get the opening.
Consumables and pharma lines are tied to the devices and accounts in your installed base — one record of the customer relationship across capital equipment and everything it consumes.
Workflows for pharma distribution are being shaped now, together with our early-access partners — built on the same installed-base-first architecture as the rest of the Medtech OS.
A limited group of device distributors with pharma and consumables lines is shaping this with us. If that's you, let's talk.
| Step | What happens |
|---|---|
| 1 · Medtech Operations Analysis | We map your current sales, service and installed base reality — tools, workflows, data sources — and identify where the operational and revenue leverage sits. |
| 2 · Installed Base Accelerator | Your unstructured historical data — models, serial numbers, customers, service history, accessories — is converted into a structured, device-level installed base. At EMS, this covered 4,000+ installed base records. |
| 3 · Service OS live | PM scheduling, technician workflows and the QR Service Portal go live on your installed base — visible value for your team and your hospitals. |
| 4 · Sales OS & expansion | Opportunity governance connects to installed base intelligence; the Jarvis layer and OEM integrations extend the system as you grow. |
Engagements are scoped to your team and installed base — typically for distributors and manufacturers with 10–100 people. Start with the analysis →