A device-level digital service portal, opened with one scan of the QR code on a PM certificate or service report. No app. No login. No training.
PM certificates and service reports live as static PDFs, paper and email attachments — generated once, then never used again.
Service requests arrive missing serial numbers, device context and urgency — kicking off repetitive clarification loops with hospitals.
The same documentation questions answered by phone and email, every week, by your most experienced people.
Most service cost is not repair — it's coordination.
Every PM certificate, service report and compliance document you produce can become a live service entry point. One scan. One device. One trusted source of truth.
A QR code is printed on every preventive maintenance certificate and service report you issue.
Anyone at the hospital scans it and lands on that exact device — not a generic portal, a per-device service interface.
The documentation AI answers questions from the device's own manuals, IFU and service documentation.
If self-help isn't enough, one click sends you a structured, fully identified service request.
"What is the PM interval?" · "Is this device MRI-safe?" · "What does error code E45 mean?"
The AI answers using only the manufacturer manuals, IFU and service documentation attached to that device. If the documents don't contain the answer, it doesn't invent one — it offers the support button instead.
Document name · page number · exact paragraph reference.
Audit-ready by design. Doctors get quick first help on the device they're using right now; your service team gets fewer interruptions; compliance gets a trail.
Device ID · serial number · last PM · components. The portal knows which device it is, so the hospital never has to.
Request type · description · urgency · contact person. Four fields — and your dispatcher receives an actionable ticket, not a forwarded email thread.
Fewer clarification calls, fewer wrong dispatches, faster triage.
Hospitals feel looked after. Transparency builds trust; less friction means more renewals.
You don't just sell devices — you deliver an OEM-grade modern service experience, without OEM overhead.
A visibly better service experience supports premium contract tiers.
Live PM status on every device keeps renewals on time and on the record.
Higher attachment rates for service and calibration on the devices you already placed.
Installed base intelligence · medical device service workflows · compliance-grade outputs. The portal is one surface of the full Healtek Medtech OS — every scan, question and request feeds your installed base intelligence.
Device-centric, not account-centric · service-first architecture · AI constrained by documentation · designed to scale across OEMs, hospitals and distributors.
Scan with your phone — or click below — to open a live serviced device in our demo environment. Ask the documentation AI a question. Submit a test request. This is exactly what your hospitals would get.