Imedex: one company, one Medtech OS — the journey, in public
On Monday 15 June 2026, Imedex decided to run its entire company on Healtek Medtech OS — not one department as a pilot, but the whole operation: lead generation, sales, delivery, service, and the finance that ties them together.
Who Imedex is
Imedex is a Hradec Králové technology scout and exclusive distributor of innovative medical technologies, focused on gastroenterology, ENT, allergology, pulmonology and neurointensive care. It doesn't just sell devices; it places highly innovative equipment, services it, and supplies the consumables that keep it in clinical use.
Why all-in
Each of those motions — sales, service, consumables — generates data the others need. In most distributors that data lives in separate tools that never talk to each other. Imedex chose to collapse that into a single operating layer: devices, consumables and service in one installed base; sales and service on one timeline; finance reading from the same source as the field.
"We're buying a Ferrari to run our business."Anna Zálišová · financial manager, Imedex
The owner's framing was about position, not just tooling. Richard Uhlíř expects the move to put Imedex ahead of other innovative medtech firms — operating at a level competitors stitched together from generic CRM and spreadsheets can't easily match.
Shared in the open
Imedex has agreed to document the rollout publicly. Over the coming weeks we'll publish the implementation as it actually happens — what gets structured first, what turns out harder than expected, and what changes once one system replaces many. If you run a distribution and service business, this is the closest thing to watching the decision play out before you make it yourself.
Journey updates
Update #1 · July 2026 — First demo, first client connected to Claude →
At the first demo, Imedex became the first Healtek client connected to Claude via the MCP Connector — turning months of data cleaning and manual entry into hours.
Update #2 · August 2026 — The AI now knows the company →
The complete Imedex organisational context — 30 documents across 14 areas — is loaded into their Healtek instance. Every AI answer now builds on the company's reality: its processes, terminology, and rules.
Talk to us about a similar journey →
Owner: Jan Safka · Healtek field notes, June 2026 · Journey updates: July–August 2026